• urgent care
• GP Out of Hours services
• advice
• health information

Dewis Cymru

Dewis Cymru is THE place to go if you want information or advice about your well-being – or want to know how you can help somebody else.

When we talk about your well-being, we don’t just mean your health. We mean things like where you live, how safe and secure you feel, getting out and about, and keeping in touch with family and friends.

No two people are the same and well-being means different things to different people. So Dewis Cymru is here to help you find out more about what matters to you.

We’ve got information that can help you think about what matters to you, and we’ve also got information about people and services in your area that can help you with the things that matter to you.

https://www.dewis.wales/home

Self Care Advice

For Self Care Advice and help choosing which is the right service to access please visit the BCUHB website where you will also be able to access a Symptom Checker and also some information about local NHS services including pharmacy, minor injuries and dental services.

This website is also available in Welsh

Where Do I Go? – Betsi Cadwaladr University Health Board (nhs.wales)

Patient Info

For more information about your condition or to use the symptom checker please see the Patient info website

https://patient.info/

Common Ailments Scheme

For advice and treatment for a range of common ailments without having to make a GP appointment you can see an NHS Wales Pharmacist. You don’t have to make an appointment and your consultation will be undertaken by a qualified pharmacist in a confidential area of the pharmacy. More information available at Pharmacies and self-care – Betsi Cadwaladr University Health Board (nhs.wales)

This service covers common minor illnesses and ailments such as:

• indigestion
• nappy rash
• mouth ulcers
• vaginal thrush
• constipation
• colic
• cold sores
• oral thrush
• diarrhoea
• chicken pox
• acne
• scabies
• piles
• threadworms
• dry eyes
• ingrowing toenails
• hay fever
• sore throat
• dermatitis
• head lice
• athlete’s foot
• verruca
• teething
• eye infections
• back pain

Self Management Courses

EPP Cymru provides a range of self-management health and well being courses and workshops for people living with a health condition or for those who care for someone with a health condition. These may be online or face to face.

http://www.wales.nhs.uk/sites3/home.cfm?orgid=537

Parabl Talking Therapies

Parabl Talking Therapy service provides short-term therapeutic interventions for individuals facing common mental health difficulties or challenging life events which may be impacting on their emotional well being.

Parabl Talking Therapies is a service to meet the needs of adults aged 18 and over. The service is for you if you have:

• Common mental health difficulties, such as mild to moderate anxiety or depression
• Stable severe and enduring mental health problems
• Experienced a bereavement
• Relationship problems
• Common psychosexual difficulties

You can refer yourself in confidence to Parabl Talking Therapies for an assessment by phoning 0300 777 2257. Alternatively you may be referred by another professional (e.g. your doctor etc).

Once a referral has been received you will be offered a telephone assessment to
establish how best we can meet your individual needs.

Contact

Tel: 0300 777 2257

Email: ask@parabl.org

http://www.parabl.org.uk/english/

CRUSE Bereavement Care

Cruse offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.

Cruse offers face-to-face, telephone, email and website support. We have a national helpline and local services, and a website and freephone helpline specifically for children and young people. The services are provided by trained volunteers and are confidential and free. Cruse also provides training and consultancy for external organisations and for those who may encounter bereaved people in the course of their work.

https://www.cruse.org.uk/

NHS Funded Termination of Pregnancy

Should you decide not to continue with your pregnancy you can self refer to British Pregnancy Advisory Service (BPAS).

To make a booking please call 03457 30 40 30 (24 hours).

for more information and support visit the BPAS website

http://www.bpas.org

Physiotherapy

A self referral service is available for physiotherapy. Please obtain a referral form from reception or via https://bcuhb.nhs.wales/health-services/health-services1/services1/services/physiotherapy/.

Unfortunately we don’t currently have a physio working from the surgery. As soon as this position is filled we will update the page. Please either call the surgery for advice from the ANP or GP or complete the above self referral form.

Community Agents

Community Agents are available to provide free and confidential advice and support to the over 50’s. They can provide advice and information on local services, help with housing issues, completing forms, accessing healthcare and transport needs, accessing local groups and activities, addressing loneliness and isolation.

The aim of the community agents is to support older people and maintain independent living. To help people feel more independent, secure and cared for, and to have a better quality of life.

To contact Michelle Wynne, the community agent for Rhos, Ponciau and Johnstown please call 078510798630 or email rhoscommunityagent@gmail.com

or Ffion Morus, the community agent for Pen-Y-Cae and Ruabon please call 07751778868 or email communityagentpr@yahoo.com

ICAN Mental Health Service

I CAN is our new approach to improving the mental health and wellbeing of people across North Wales.

It is rooted in local communities and led by people with lived experience of mental health problems, people working and volunteering in mental health services and those involved in local mental health charities.

Through I CAN we aim to:

• Give a voice to people with lived experience of mental health problems
• Shift the focus of care to prevention and early intervention; ensuring people receive the right support in the right place at the right time
• Empower people to take control of managing their mental health and wellbeing so they can flourish
• Encourage open and informed conversations about mental health in order to tackle the stigma which can prevent people seeking support

To achieve this, we have introduced new I CAN mental health support, an I CAN Work employment programme, free I CAN Mental Health Awareness Training, and a range of I CAN volunteer opportunities.

Find out more and get involved. https://bcuhb.nhs.wales/i-can/

Dental Care

Your dentist will be able to help you with your dental problems. If you need an emergency appointment please contact NHS 111 Wales. or visit Emergency Dental Service – Betsi Cadwaladr University Health Board (nhs.wales)